Support

Use the confirmation email from TourniBase to open your mobile pass, save a backup image to your device, or find your order number.

For event-specific help, ticket questions, or refund requests, contact the event organizer listed on the event page or in your confirmation email.

If your phone service is weak, show the saved pass image from Photos or Files. Gate staff still need internet access on the scanner device so TourniBase can check duplicate use, refunds, and pass validity.

Use the dashboard to review orders, scan activity, manual lookup, sales totals, scanner links, and event setup. Individual passes can be refunded from order details, and full-order refunds can be completed from the linked Stripe payment.

Send a message for account, setup, or technical help.