Refund policy

The tournament or event organizer is the seller for admission orders and handles refund decisions. Buyers should contact the organizer listed on the event page or in the TourniBase confirmation email and include their order number.

When a full Stripe refund is processed and Stripe sends the refund event to TourniBase, TourniBase marks the order as refunded and blocks the order’s active or checked-in passes from future entry.

Pass-specific partial refunds created from TourniBase order details update the refunded total and void the selected pass. A generic partial refund created directly in Stripe updates the order total, but it cannot identify which pass should be voided.

Refunds are processed through the organizer’s connected Stripe account. TourniBase should update pass status shortly after Stripe sends the webhook event. The money returning to a card can take longer because it depends on Stripe, the card network, and the buyer’s bank.